Privacy Policy

Last updated: January 2026

LG Repair Service ("we", "our", "us") operates the website lgwashingmachineservice.in. This Privacy Policy explains how we collect, use, disclose and safeguard your information when you visit our website and use our services.

1. Information We Collect

We may collect the following types of information:

Personal Information: Name, phone number, email address, and area/location when you fill out our contact form or call us.
Service Information: Details about your washing machine and the problem you describe.
Technical Information: IP address, browser type, device information, and pages visited (collected automatically through cookies and analytics).

2. How We Use Your Information

We use the information we collect to:

Respond to your service inquiries and schedule technician visits.
Provide washing machine repair and maintenance services.
Send you service updates and appointment confirmations via WhatsApp or phone.
Improve our website and services.
Comply with legal obligations.

3. How We Share Your Information

We do NOT sell, trade, or rent your personal information to third parties. We may share your information only with:

Our technicians and service staff to fulfill your repair requests.
WhatsApp (Meta) when you submit a service request through our form (data is sent to WhatsApp for message delivery).
Legal authorities if required by law or to protect our rights.

4. Data Security

We implement reasonable security measures to protect your personal information. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

5. Data Retention

We retain your personal information only for as long as necessary to provide our services and as required by law. Service records may be retained for up to 12 months for business purposes.

6. Your Rights

Under the Digital Personal Data Protection Act, 2023 (DPDP Act) and other applicable laws, you have the right to:

Access the personal information we hold about you.
Request correction of inaccurate information.
Request deletion of your personal information.
Withdraw consent for data processing at any time.
Lodge a complaint with the relevant data protection authority.

7. Cookies

Our website may use cookies and similar technologies to enhance your browsing experience and collect analytical data. You can control cookie settings through your browser preferences.

8. Third-Party Links

Our website may contain links to third-party websites (e.g., WhatsApp). We are not responsible for the privacy practices of these external sites. We encourage you to read their privacy policies.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Phone: 9703054649
Email: washingmachinecustomerhelp@gmail.com
Address: Opal Nagar, Hafeezpet, Hyderabad, Telangana 500085
Grievance Officer: 9703054649 | washingmachinecustomerhelp@gmail.com